Sub Structure – Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sub Structure. By creating an account or using the service, you agree to these Terms.

1. The Service

Sub Structure is a web-based platform for managing manufacturing, purchasing, scheduling, and field operations for field operations businesses and related trades.

The service includes, but is not limited to:

• Sales intake and bid tracking
• Automated task scheduling
• Material readiness and purchasing workflows
• Field team coordination and job closeout
• Reporting and operational visibility

We may update or modify features over time. Significant changes affecting core workflows will be communicated when feasible.

2. Organizational Accounts

Accounts are created on behalf of a business entity (“Customer”).

The individual creating the account represents that they have authority to bind the organization to these Terms. All users accessing the platform do so under the Customer’s account.

3. Your Responsibilities

You are responsible for:

• Maintaining the security of login credentials
• All activity conducted under your account
• Ensuring data entered into the system is accurate and lawful
• Complying with applicable laws and regulations

Notify us immediately if you suspect unauthorized access.

3.1 Communications & Notifications

By providing a phone number and enabling notifications, you consent to receive transactional and operational communications from Sub Structure, including SMS text messages.

These messages may include scheduling updates, task notifications, service alerts, and other information necessary to operate the service.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying “STOP” or by adjusting your notification settings within the platform.

4. Beta Features

Certain features may be offered as beta, preview, or early-access functionality.

Beta features:

• May be incomplete or subject to change
• Are provided “as is”
• May not be suitable for production use

We make no guarantees regarding availability or performance of beta features.

5. Payment & Billing

Subscription pricing is based on the plan selected by the Customer.

Billing terms include:

• Monthly or annual billing, as agreed
• Responsibility for providing accurate billing information
• Timely payment of all fees

Refunds:

• Annual plans: prorated refunds if canceled within 30 days
• Monthly plans: non-refundable, cancel anytime (service continues until end of billing period)

Beta access may be provided at no cost at our discretion.

6. Acceptable Use

You may not:

• Use the service for unlawful purposes
• Access or attempt to access data belonging to other organizations
• Reverse engineer or decompile the platform
• Transmit malware or harmful code
• Overload or disrupt system infrastructure
• Scrape or harvest data without authorization

We may suspend or terminate accounts for violations.

7. Data Ownership & Processing

Customers retain ownership of all data they enter into the platform.

Sub Structure:

• Acts as a data processor for Customer-provided data
• Processes data solely to provide the service
• Does not claim ownership of Customer data

Customers are responsible for ensuring they have the legal right to collect and process data they upload.

8. Service Availability

We aim for 99.5% uptime, but uninterrupted service is not guaranteed.

Maintenance, updates, or emergency fixes may temporarily affect availability.

9. Warranty Disclaimer

The service is provided “as is” without warranties of any kind.

We do not guarantee:

• Error-free or uninterrupted operation
• Specific outcomes or business results
• Compatibility with all third-party services

10. Limitation of Liability

To the maximum extent permitted by law, Sub Structure is not liable for:

• Lost revenue or profits
• Business interruption
• Data loss (Customers should maintain backups)
• Indirect, incidental, or consequential damages

Total liability is limited to the amount paid by the Customer in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Sub Structure and its affiliates from claims arising from:

• Your use of the service
• Data you upload or process
• Violations of these Terms or applicable law

12. Termination

Either party may terminate:

• You: Cancel anytime via account settings or support
• Us: Suspend or terminate for violations, non-payment, or harmful behavior

After termination:

• Access ends immediately
• Data is retained for 90 days, then deleted per the Privacy Policy

13. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated at least 30 days in advance where required.

Continued use constitutes acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of [Your State / Jurisdiction], without regard to conflict-of-law principles.

15. Contact

Questions about these Terms may be sent to:

Please use the Support link in the application to contact us.